Take a screenshot by using the Print Screen key and the Shift key, above the backspace (Shift-Prt Scr), which copies an image of your full computer screen to your clipboard so that you can paste it (using the Paste on the upper left or Ctrl-V) into your Paint program or your preferred image editor. The Paint program can be found under Start/Accessories. Save it as a gif or jpg file and send it as an attachment to your tech support. You can also insert it into a word document by taking the screen shot and then after clicking the mouse where you want the image, paste the image with Ctrl-V. To capture just the active window (the one on top, last clicked on), use Ctrl-Alt-Prt Scr.
|Click on the image to see a larger view of the Paint Screen.|